Be happy!
We’d prefer our customers to be happy but occasionally things do go wrong, if they do we’ll try our best to put them right.
Overview
- If you’re unhappy with your purchase or need to return it please get in touch at shop@scooterlab.uk and let us know.
- SLUK is run by scooterists and we’ll try our best to help you to be satisfied.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- We have a 30 day returns policy.
Refunds
- Refunds are sent as soon as we receive your item back at SLUK HQ, providing there is no damage you’ll be refunded in full minus the postage cost.
Shipping returns
- You will be responsible for paying for your own shipping costs for returning your item.
- If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Need help?
Contact us at shop@scooterlab.uk for questions related to refunds and returns.
